Your privacy is critically important to us. Trep Mobile Auto Care’s Service is committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy or our practices with regards to your personal information, please contact us by email mobile@trepautocare.com
By using our mobile service, you hereby consent to our Privacy Policy and agree to its terms.
- Prohibition on Sharing Data for Marketing:
We will never share your personal or mobile information with third parties for marketing purposes, even with your consent. - Ban on Data Transfer to External Organizations:
We do not transfer your personal data to any external organizations under any circumstances, even with your consent. - Internal Controls to Prevent Unauthorized Sharing:
We implement strict access controls and regular audits to ensure that your data is not shared without proper authorization. - Consumer Opt-Out Rights:
You may opt out of receiving SMS or other communications from us at any time by replying STOP or UNSUBSCRIBE to any message, or by contacting us at (480)934-0720, or mobile@trepautocare.com.
Information We Collect
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on our website or mobile application or otherwise when you contact us.
The personal information we collect may include the following:
- Personal Information: Name, phone number, email address, and contact details.
- Payment Information: Card details and billing information. (Note: All payment processing is secured by Stripe, and we do not store your full credit card information.)
- Service Information: Vehicle information, service history, and appointment details.
How We Use Your Information
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our service.
- Improve, personalize, and expand our service.
- Understand and analyze how you use our service.
- Develop new products, services, features, and functionality.
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the service, and for marketing and promotional purposes.
- Send you SMS, emails, social media messages, and other forms of multi-channel communication for appointment reminders, service updates, and marketing offers.
How We Protect Your Information
Trep Mobile Auto Care is committed to securing your personal information and uses a variety of security measures to protect it from unauthorized access, alteration, disclosure, or destruction. However, please remember that no method of transmission over the internet or method of electronic storage is 100% secure.
Sharing Your Personal Information
We do not sell, trade, or rent your personal information to others. We may share your information with our business partners to offer you certain products, services, or promotions. Additionally, we may share your information with third-party service providers to monitor and analyze the use of our service, to contact you.
Your Data Protection Rights
Depending on your jurisdiction, you may have rights regarding your personal data, including:
- The right to access, update, or delete the information we have on you.
- The right of rectification.
- The right to object.
- The right of restriction.
- The right to data portability
- The right to withdraw consent.
Privacy Policy Updates
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top of this Privacy Policy.
By opting in, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. appointment reminders, confirmations, service updates, and customer support) from Trep Mobile Auto Care at the mobile number used when signing up. Consent is not a condition of purchase. Message frequency varies. Msg & data rates may apply.
Reply STOP or CANCEL to unsubscribe. Reply HELP or SUPPORT for help.
For more information, view our Privacy Policy: https://trepautocare.com/privacypolicy/
Trep Mobile Auto Care uses text messaging to schedule and confirm appointments, reply to website inquiries, and provide customer support.
By accessing this service, we assume you accept these terms and conditions in full. Do not continue to use Trep Mobile Auto Care’s service if you do not accept all of the terms and conditions stated on this page.
Message Frequency: You may receive up to 10 messages per week depending on your service activity.
Message and Data Rates: Message and data rates may apply.
Opt-Out Instructions: To stop receiving messages, text STOP.
Help Information: For help, text HELP or contact us at (480) 934-0720.
Liability and Indemnification
Vehicle Damage: Trep Mobile Auto Care assumes no liability for any damage to the vehicle that is not directly caused by our service actions. Any claims for damages must be reported to the service technician immediately or to customer service within 24 hours of the service.
Service Liability: Trep Mobile Auto Care is not responsible for any pre-existing conditions of the vehicle that may affect the service outcome. Our responsibility is limited to providing the oil change service with reasonable skill and care.
Indemnification: The customer agrees to indemnify, defend, and hold harmless Trep Mobile Auto Care and its officers, directors, employees, agents, and service providers from any and all third-party claims, liability, damages, and/or costs (including, but not limited to, legal fees) arising from the customer’s use of the service, violation of these terms and conditions, or infringement by any other user of the customer’s account, of any intellectual property or other right of any person or entity.